CRTC consults on making the best Internet and cellphone plan
Nov. 26, 2024
Global Korean Post
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CRTC consults on making it easier for Canadians to choose the best Internet and cellphone plan
On November 22, the CRTC launched three public consultations to make it easier for Canadians to choose the Internet and cellphone plans that are best for them.
These proceedings allow the public to share their experiences with the CRTC. They will help generate new ideas on how Canadians can have more control over their Internet and cellphone services.
First, the CRTC is considering new measures to ensure that Canadians get notified when their plans or discounts are about to end. These measures could make it easier to avoid bill shock by knowing in advance when prices are about to change.
Second, the CRTC is looking at stopping providers from charging fees when Canadians cancel or change their plans. Ending these fees could make it easier to take advantage of better offers in the marketplace.
Third, the CRTC is exploring how self-serve options could help Canadians when they need to change or cancel their plans. These options could make it easier to choose the best Internet and cellphone offers.
The CRTC is accepting comments until January 9, 2025. Interested persons can participate by:
- filling out the online form for the consultation on enhancing customer notification;
- filling out the online form for the consultation on removing barriers to switching plans;
- filling out the online form for the consultation on enhancing self-service;
- writing to the Secretary General, CRTC, Ottawa, Ontario K1A 0N2; or
- sending a fax to 819-994-0218.
All comments received will form part of the public record and will inform the CRTC’s decisions.
In the coming weeks, the CRTC will launch additional consultations to help protect Canadians. This includes a proceeding designed to make it easier to compare plans when shopping for Internet services.
