Improved service guarantees “30 days or free” for passport processing
April 1, 2026
Global Korean Post
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Service standards for passport applications vary between 10 and 20 business days plus mailing time, depending on the type of Service Canada Centre they apply at, or if they apply at an embassy or consulate, or through the mail.
Now Canadians can expect reliable services from the Government of Canada that is strengthening accountability for passport processing by introducing a new guarantee for passport services.
Effective April 1, 2026, applicants will receive a full refund of their passport or travel document fee if it takes more than 30 business days to process their application. If processing exceeds 30 business days, refunds will be issued automatically.
Processing time starts when a complete application is received and ends when the passport or travel document is printed and verified. It does not include mailing time. A complete application includes a filled-out form, all required documents, such as a passport photo that meets requirements, and the full payment of fees.
The “30 days or free” guarantee provides a clear and consistent standard for applicants, no matter how they apply. Most passport applications are processed within service standards, but applicants should be compensated when the government does not meet them.
Additionally, this policy does not apply to followings:
– some administrative services, such as replacement, transfer, or true certified copy fees, or to child refugee travel documents and child certificates of identity, as these are considered low in value under the Service Fees Act
– urgent and express services, which have separate, shorter timelines; if those timelines are not met, fees are refunded under existing authorities
– applications processed in exceptional circumstances that may impact operations
Edited by Global Korean Post
ⓒ Global Korean Post
