TTC reveals 5-Year Service Plan & 10-Year Outlook



TTC reveals 5-Year Service Plan & 10-Year Outlook


Feb. 29, 2020

Global Korean Post


As Toronto is growing, reliability, crowding, and trip duration are all priorities for TTC customers.


To help address these issues, improve existing experience on the TTC, keep pace with growth and support expansion of TTC’s rapid transit network, the TTC has developed a 5-Year Service Plan & 10-Year Outlook (the Plan).

The 5-Year Service Plan & 10-Year Outlook identifies service-related improvements to public transit service in the city of Toronto between 2020-2024 and beyond.

The Plan lays out anticipated growth in the coming five years and sets a vision to accommodate it focusing on improvements that enhance the TTC’s core-competency: mass transit – moving large volumes of customers safely, reliably and swiftly across Toronto. The vision is supported by five pillars of opportunity. Each pillar addresses a key step in a customer’s journey using our transit system. The pillars are designed to:

  1. Enhance the transit network;
  2. Enhance customer experience at key surface stop areas;
  3. Improve service reliability;
  4. Prioritize surface transit; and
  5. Accelerate integration with regional transit partners and complementary modes of transport.