Phase 2 of new Air Passenger Protection Regulations is effective
Dec. 19, 2019
Global Korean Post
Starting this Sunday, December 15, air passengers have new rights under the Canadian Transportation Agency’s (CTA) Air Passenger Protection Regulations (APPR).
Airlines flying to, from and within Canada will need to provide passengers with:
- compensation of up to $1,000 for flight delays or cancellations for reasons within the airlines’ control (except for safety reasons); and
- amenities when there is a flight delay or cancellation within the airline’s control (reasonable food and drink; access to communication; and hotel accommodations for overnight delays).
In addition, airlines will have to take steps to seat children under the age of 14 near their accompanying adult, at no extra cost. A child must be seated near their accompanying adult at a proximity that depends on their age:
- under 5 years, in an adjacent seat;
- 5 to 11 years, in the same row, and separated by no more than one seat;
- 12 or 13 years, separated by no more than a row.
Other airline obligations under the APPR – related to denied boarding, transportation of musical instruments, lost or damaged baggage and communication – came into force in July 2019.