Telehealth Ontario expanded for health advice and information services
Sep. 13, 2019
Global Korean Post
As of October 1, 2019, Ontarians will have easy access to registered nurses and smoking cessation support through Telehealth Ontario, in combination with other services and health information already offered, including professional medical advice, nutrition counselling and referrals to mental health and addictions support.
By transitioning these resources to Telehealth Ontario, the government expects to improve and expand frontline services and supports available to Ontarians, while saving $750,000 annually.
Telehealth Ontario is a free and confidential service for health advice and information 24 hours a day, seven days a week in more than 300 languages.
Through the service, registered nurses assess health issues, provide advice and direct callers to the most appropriate care over the telephone. This can also include putting the caller in contact with other health professionals or services.
To get telephone-based smoking cessation support, as of October 1, 2019, and health care information and advice, 24 hours a day and 7 days a week, call Telehealth Ontario toll free at 1-866-797-0000 or toll-free TTY at 1-866-797-0007.
Telehealth Ontario provides services in both English and French, with telephone interpretation available to support callers in more than 300 languages.
Telephone calls from Ontario using the telephone number on cigarette packages will be responded to by Telehealth Ontario.
The government also continues to fund other smoking cessation services at no cost to the patient, including:
- Smoking-cessation services for Ontario Drug Benefit program recipients;
- Nicotine Replacement Therapy and counselling through the Centre for Addiction and Mental Health;
- A smoking cessation program for patients in hospitals, specialty clinics and primary care settings, like a doctor’s office, through the University of Ottawa Heart Institute; and
- Smoking cessation support for priority populations in northern Ontario through Lakehead University.