New Air Passenger Protection Regulations now in force
July 19, 2019
Global Korean Post
Starting Monday, July 15, passengers have new rights under the Canadian Transportation Agency’s (CTA) Air Passenger Protection Regulations when they travel by air.
The new regulations, a major CTA regulatory initiative, require airlines to meet certain obligations towards passengers, such as:
- communicating to passengers, in a simple, clear way, information on their rights and recourses and regular updates in the event of flight delays and cancellations;
- providing compensation of up to $2,400 for bumping a passenger for reasons within the airlines’ control;
- ensuring passengers receive prescribed standards of treatment during all tarmac delays and allowing them to leave the airplane, when it’s safe to do so, if a tarmac delay lasts for over three hours and there is no prospect of an imminent take-off;
- providing compensation for lost or damaged baggage of up to $2,100 and a refund of any baggage fees; and
- setting clear policies for transporting musical instruments.
To help passengers navigate their new rights, the CTA has launched an online service for air passengers at airpassengerprotection.ca. This dedicated website is a one-stop-shop for air passengers to learn about their rights, file an travel complaint, and find tips for hassle-free travel.
Beginning December 15, 2019, airlines will also have obligations towards passengers during flight disruptions and when seating children.